Ordering & Delivery

Customer service information

Shipping & Delivery

For all stock item unbranded item orders, received before 4pm, we will despatch for next working day delivery. Subject to stock availability. For all bespoke printed items the production time will be as stated on your order acknowledgement. Please contact your account manager if you have any queries relating to this.

Privacy & Security

This privacy policy sets out how INGENIA LIMITED uses and protects any information that you give when you use this website. INGENIA LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. INGENIA LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01st July 2016.

What we collect – We may collect the following information:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather – We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information you provide to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Security – We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
  • How we use cookies – A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Returns & Replacements

If you are not entirely satisfied with your purchase we are here to help. If you wish to return an item please contact your account manager to discuss. To be eligible for a return, your item must be unbranded, unused, any packaging unopened, and in the same condition that you received it. Once we receive your item, we will inspect it and report back to you. If your return is approved, we will initiate a credit note and send this to you via email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please contact us if you have any questions on how to return your item.

Payment, Pricing & Promotions

If you have a credit account you can simply add your order balance to your credit account, no instant payment is required. If you do not have a credit account you can opt to pay by card online. Simply follow the on screen instructions at time of check out.

Viewing Orders

You can view your order history at any time by logging in to the website using your own user name and password, then selecting the ‘My Account’
option in the top right hand corner of the ‘Home’ page. Then select the ‘My Orders’ option on the left hand side of the page.

Updating Account Information

You can update your account information at any time by logging in to the website using your own user name and password, then selecting the ‘My
Account’ option in the top right hand corner of the ‘Home’ page. You can then select the details you with to change using the options listed on the
left hand side of the page.

Terms & Conditions for use of this website

Thank you for using this website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following
terms and conditions of use, which together with our privacy policy govern INGENIA LIMITED relationship with you in relation to this website. If you disagree
with any part of these terms and conditions, please do not use our website.

The term ‘INGENIA LIMITED’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Quercus Court, Armstrong Way, Great Western Business Park, Yate, Bristol, BS37 5NG

Our company registration number is 7274586. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. By continuing to use this website you are consenting to cookies being used.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of
the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials
may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility
to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance
and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland
and Wales.

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Unsure of what type of card you have? Send us your card for a free analysis. Click below to request a free card analysis code reference, and then post to the following address marked with your unique test reference:

INGENIA Ltd, Card Testing Department, Quercus Court, Armstrong Way, Great Western Business Park, Yate, Bristol, BS37 5NG

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